Lemoine Privacy Statement

This Privacy Statement explains how Lemoine collects, uses, stores, protects, and shares personal data collected through our websites, software applications, customer portal, products, licensing services, and other offerings, including those distributed by our resellers and partners, and through in-person and digital events, webinars, surveys, marketing activities, and visits to our premises (together with our applications, collectively referred to as our “offerings”). This Privacy Statement is subject to our General Terms, which govern your use of our offerings and form part of our agreement with you.

For the purposes of this policy, “Lemoine” refers to Lemoine Development Corporation, Mach2D Solutions Inc., and any entity wholly owned or operated by them. This definition excludes all independent resellers, including but not limited to Lemoine Limited (UK) and Lemoine Europe (Italy), which operate as separate legal entities.

“Personal data” refers to any information that identifies, or can reasonably be linked directly or indirectly to, an identifiable person. This includes, for example, your name, email address, account information, or other information that can reasonably be linked to you. Personal data does not include information that is anonymized, de-identified, or aggregated under applicable law. The terms “personal data” and “personal information” are used interchangeably in this Statement.

What Information Does Lemoine Collect?

We collect information directly from you when you:

• Sign up for an account or use our offerings

• Register for a product or service

• Subscribe to newsletters or events

• Interact with us through support, surveys, or social media

• Create or manage a customer portal account

• Activate or license software

• Submit support requests, diagnostics, or feedback

• Visit our offices or contact us directly

We may collect the following categories of data:

• Identifiers, such as your name, telephone number, email or physical address, and account login information

• Professional Information, including job title, company name, industry, and relevant credentials

• Commercial Information, including offering usage, purchase history, subscription preferences, and event participation

• Financial Information, such as billing and payment information required to process purchases. Payment transactions are processed by trusted third-party providers, and Lemoine does not store complete payment card information.

We may also collect or receive information from:

• Affiliates and resellers

• Third-party marketing partners or public databases

• Professional platforms (e.g., LinkedIn) or social media services

• Public sources and data enrichment services

How We Use Your Information

We use your personal data to:

• Validate your identity and deliver our services under a contractual agreement

• Fulfill orders, registrations, and provide technical or customer support

• Send learning content, tutorials, updates, surveys, and marketing communications relevant to your interests, subject to your consent where required

• Comply with applicable legal obligations

• Improve the quality, reliability, security, performance, and user experience of our offerings

Where required by applicable law, we will obtain your express consent before collecting or using personal data. You may withdraw your consent at any time by contacting us (see below).

Software Applications & Customer Portal

Lemoine software applications and customer portal may collect and process limited technical and usage information necessary to operate, license, maintain, support, secure, and improve our offerings.

During normal operation, our software does not routinely transmit customer files, CAD models, CAM programs, manufacturing data, tool libraries, or other proprietary user content. If you explicitly choose to submit diagnostics, feedback, or support requests, only the information necessary to investigate and resolve your request, including any files you choose to attach, will be transmitted.

We strive to collect and process only the information reasonably necessary to operate, support, and improve our offerings while minimizing the collection and transmission of customer data.

Mobile Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Lemoine, including account notifications and customer care messages from 844-486-3745. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to unsubscribe or HELP for assistance. You may also contact us directly at 844-486-3745 or info@teamlemoine.com.

Data Sharing

• Lemoine does not sell personal information. Personal information is not shared with third parties for their own promotional or marketing purposes. We may share personal information with trusted service providers who assist in operating our business and delivering our offerings, including services such as cloud hosting, customer relationship management, accounting, payment processing, communications, licensing, and technical support. These providers process information only on our behalf and are subject to appropriate contractual and confidentiality obligations.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy explicitly excludes mobile opt-in data.

Cross-Border Data Transfers

Lemoine and our service providers may store and process your data on servers located outside of Canada, including in the United States and Europe. As a result, your data may be subject to the laws of those jurisdictions and accessible to government or regulatory authorities under lawful orders.

We take reasonable steps to ensure that any cross-border data transfers comply with applicable laws and that your data is protected by appropriate safeguards.

Data Storage and Retention

Lemoine and its trusted service providers implement reasonable administrative, technical, organizational, and physical safeguards to protect personal data. We retain personal data only as long as necessary for the purposes it was collected, or as required by law. Once data is no longer needed, it is securely deleted or anonymized.

Your Rights

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and related laws, you have the right to:

• Request access to your personal data

• Request correction of any inaccurate information

• Withdraw your consent to data processing

• Request information on how your data is used or shared

To exercise these rights, please contact us at info@teamlemoine.com.

Safeguarding Your Information

Customer-facing services, including our customer portal, use encrypted communications where appropriate. Administrative access is protected using appropriate authentication controls, including multi-factor authentication where applicable. We maintain a combination of reasonable physical, administrative, organizational, and technological safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Access to personal data is limited to authorized employees, contractors, or agents with a need to know for their work duties, and they are bound by confidentiality obligations.

Questions or Concerns?

We are committed to handling your privacy concerns with transparency and respect.

📧 info@teamlemoine.com
📞 844-486-3745
🌐 Or visit our Contact Page

To unsubscribe from any non-essential communications from Lemoine, email us at unsubscribe@teamlemoine.com.